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Matthew Jan 03,2018 at 01:45 am
Alan explained everything he was going to do and answered all my questions. He provided a thorough service. We have previously used one of the bigger companies and were left disappointed but we are now getting the results we wanted with Alan.
Thank you Alan.
Making a complaint against a business for breach of the Code of Ethics is taken very seriously.The conditions relating to making a complaint are as follows:
Information and Complaint
The information submitted in relation to the complaint must be factually correct and relevant.
Complaints are taken seriously and thoroughly investigated by Ethicas. Both the business/company receiving the complaintand you (the complainant), will be contacted by Ethicas’ investigative team which will collect information and evidence relating to the subject of the complaint, including but not limited to:
Images of items/service results;
Receipts & Invoices;
This information will then be presented to the Ethics Committee who will review the documentation in relation to subject of the complaint and make a ruling accordingly.
Ethics Committee Rulings
There are three rulings that the Ethics Committee may make in relation to the complaint, being:
Dismissing the complaint;
Suspending the registration of the business/company; or
Permanently terminating the registration of the business/company.
In the event of a ruling that the business/company be suspended from Ethicas, suspension will be on the following terms:
First Offence: 1 Year;
Second Offence: 2 Years;
Third Offence: Permanent Termination and Ban from Ethicas.
When the suspension period has been completed the business/company will be notified and they may re-apply to Ethicas to reactivate their registration.
The Ethics Committee, at its discretion, has the power to imposea permanent ban against a business/company from Ethicas on the first offence IF the actions of the breach are deemed serious enough to warrant this including but not limited to:
Using clear and/or masked language and/or using links to websites containing such language or images which promote racial/ethnic intolerance, hostility or hatred or allude to a symbol of racial/ethnic intolerance, hostility or hatred.
Using clear and/or masked language and/or using links to websites containing such language or images which promote or refer to unlawful violence in any capacity.
The rulings of the Ethics Committee are final and binding.
Making false reports/complaints will see you flagged and banned from Ethicas.Please note that complaints made by anonymous sources will not be investigated by Ethicas. As such the identity of all complainants will need to be disclosed to Ethicas at the time of making the complaint.
Contact us by via email: email@example.com send a letter to the mailing address listed below. Please include your contact information and a detailed description of your request.
Do you Except the Terms & Conditions for making a complaint?
Terms and Conditions
1.1 Welcome to the Ethicas Global Pty Ltd (“the Company”) Terms and Conditions (or “Conditions”). These Conditions describe the terms and conditions that govern your use of
our website www.ethicas.global (“Site”).
2. Eligibility to use the Site
2.1 The Company reserves the right to refuse reject, cancel, interrupt, remove or suspend the use of the Site to anyone at any time for any reason without liability.
3. Registration and Account
3.1 You agree to provide true, accurate, current and complete information during the registration process, allowing the Company to register you and to maintain the security of your account. You acknowledge and agree that you:
(i) will not provide any false data in your registration or communications with the Company;
(ii) will not create an account for a third party without written permission or authorisation from both the third party and the Company;
(iii) will continue to keep your contact information correct and current;
(iv) will not share your password, allow a third party to access your account or anything else that endangers the security of your account;
(v) will not transfer or assign your account to a third party without obtaining written permission from the Company.
3.2 By registering and agreeing to comply with the “Code of Ethics” of the Company, you acknowledge to have read, agreed and accepted the Company’s:
(ii) “Terms and Conditions – Businesses Registering”
(iii) “Terms and Conditions – Making a Complaint”,
3.3 The Company reserves its right to suspend or terminate your registration if it believes you have violated any of the agreements referred to in clause 3.2.
4.1 All payments for the annual registration fee of AUD $326.70 per year (includes GST) are processed online at the time of registration through our associated merchant account provider, Pin Payments Australia (www.pin.net.au). Pin Payments is an Australian Company who is a PCI Level 1 Service Provider under the PCI DSS (Payment Card Industry Data Security Standards).
More information on PCI Compliance can be found at: www.pcisecuritystandards.org.
4.2 The Company does not store any credit card information you provide us.
4.3 You understand and acknowledge that any payment transactions arising from your registration with the Company may be made in accordance with and under the specific terms and conditions of a third-party and you are encouraged to carefully read and understand such terms and conditions.
4.4 You acknowledge and agree that the total value of the payment transaction may include third-party costs (such as merchant and booking fees) which you are responsible to pay the Company or the third-party, as the case may be.
4.5 You acknowledge that you may cancel your annual registration at any time, however you will not be entitled to a refund of your annual registration fee in the event that you cancel your annual registration or renewal 7 days after such registration or renewal.
4.6 The Company reserves its right to suspend or terminate an account if the payment card information is expired or is otherwise invalid or if it believes that such payment transaction violates these Conditions or the Company’s Code of Ethics.
4.7 Notwithstanding clause 4.5, should the Company terminate your registration at any time for the reasons outlined in clauses 3.3 and 4.6, you acknowledge and agree that you will not be entitled to any refund of your annual registration.
5. Disclaimer of warranties
5.1 To the fullest extent permitted by applicable law, the Company shall not be liable to you or anyone else for any loss or damage, however caused, which may be directly or indirectly suffered or incurred, in connection with use of this Site, or the information or material contained on this Site.
5.2 While care has been taken to ensure that the information and material on this Site is accurate, complete and up to date, the Company makes no representation or warranty, express or implied, that the information and material on this Site is accurate, complete or up to date.
6. Limitation of Liability
The Company accepts no liability for disruptions to this Site, or if interference with or damage to your computer systems occurs in connection with use of this Site. You must take your own precautions to ensure that whatever you select for use from this Site is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
You agree to defend, indemnify, and hold harmless the Company, its agents or any other affiliated companies, and their employees, contractors, officers, and directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including legal fees) that arise from your use or misuse of the Site, or violation of these Conditions or violation of any rights of a third party.
8. Third-Party Websites, Advertisers or Services
9. Cooperation with Authorities and Police Enforcement
The Company will cooperate with law enforcement authorities as required by law. The Company will cooperate with law enforcement agencies in any investigation of alleged illegal activity regarding the use of the Site when requested.
10. Protection of the Company’s Intellectual Property
You acknowledge that the Site is copyrighted and is protected by Australian copyright laws and international treaty provisions as well as other laws, and that the Company owns all rights, title and interest in its intellectual property, including without limitation its copyright. You acknowledge that unless expressly provided in writing, the Company does not grant you any express or implied right in any of its intellectual property, including without limitation its copyright.
11. Governing Law and Jurisdiction
This document is governed by and is to be construed in accordance with the laws in force in Western Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the Courts of Western Australia.
The Company may assign any part of its rights arising out of or under the Conditions at any time without restriction.
Rights arising out of or under the Conditions are not assignable by you without the prior written consent of the Company. A purported assignment by you without the written consent of the Company will be deemed to be void and convey no rights.
If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in the Conditions.
(a) No right under the Conditions is waived or deemed to be waived except by notice in writing signed by the party waiving the right.
(b) A party does not waive its rights under the Conditions because it grants an extension or forbearance to the other party.
The Conditions shall be binding upon the heirs, executors, administrators and successors in title of the parties.
16. Changes to Terms
The Company may alter the Conditions at any time, so please review them frequently. If a material change is made, the Company may notify users of the Site by means of a notice on the Site, or other places the Company thinks appropriate. A "material change" will be determined at the Company’s sole discretion, in good faith, and using common sense and reasonable judgment.
Any disputes between you and the Company regarding the Site, and any complaints or suggestions should be submitted to the Company via email to firstname.lastname@example.org.
18. Entire Understanding
These Conditions embody the entire understanding and agreement between the parties as to their subject matter and supersede all prior agreements and understandings between them in connection therewith.
Ethicas (Ethicas Global PTY LTD) is committed to providing you with the best possible customer service.
Ethicas (Ethicas Global PTY LTD) is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals. Collection of your personal information.
There are many aspects of the site which can be viewed without providing personal information, however, this site provides membership access to non-public areas that require you to submit personally identifiable information.
This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Our site operates a paid membership and requires obtaining of Credit Card information upon registration.
Sharing of your personal information
We will never under any circumstances unless required by law, provide personal information to any 3rd party individual, company or organization, unless required in the provision of providing the service we provide.
(Ethicas Global PTY LTD) takes your personal privacy very seriously, our website DOES NOT store Credit Card information in any format, our website is encrypted with SSL Certificate encryption and our payment processing gate way is an approved PCI compliant merchant service which handles all transactions including the recurring membership subscription.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change sometime in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You will be required to put your request in writing for security reasons and provide sufficient forms of Identification prior to release of information. Ethicas (Ethicas Global PTY LTD) reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contact us by via email: email@example.com or send a letter to the mailing address listed below. Please include your contact information and a detailed description of your request.